Pick-Up and Drop-Off Information

To make a reservation, for more information on any of our services, or to check in on how your pets are doing while they’re staying with us, please give us a call anytime during our regular office hours. Try to make reservations for your boarding or day care dates in advance, so we can better prepare for your pet’s stay with us and to make sure we are not fully booked. Holiday and vacation times are our busiest in boarding, so plan ahead.

You may drop-off and pick-up your pet any time during our open office hours, however on weekdays, please try to make it in at least a half an hour before closing.

Pick-up/Drop-off HoursMonday, Tuesday8:00am - 5:30pm
 Wednesday*8:00am - 1:45pm
  2:15pm - 5:30pm
 Thursday, Friday8:00am - 5:30pm
 Saturday8:00am - 1:00pm

* On Wednesdays we have a two hour meeting between 12 and 2 with all of our staff at Strawberry Hill Animal Hospital and A Cat’s Place. During this time, we turn off our phones and do not take in clients. We are sorry for any inconvenience this causes, but please understand that these hospital wide meetings are in place so we can learn to better serve our clients and their pets.

When you’re dropping off, we’ll ask you to give us an approximate time you’ll be in to pick up your pet on their departure date. Since all boarders are given a complimentary bath on the day they’re going home, this allows us to make sure they’re dry and ready to go when you come in for them. If you’re unsure of the time you’ll be in to pick them up, we ask that you try to come after 12:00pm.